Frequently asked questions

Everything you need before ordering.

Compare the packages, understand the kit journey and know what happens before your GeneKids report arrives.

Home saliva kit MY free · SG RM80 Softcopy in 14–21 days No Result, Full Refund Need help? WhatsApp us
Choosing a package

Start with your main concern.

Nutri is focused, Discover is the recommended all-round package, and Complete adds the curated health layer.

Nutri · RM999 Food and nutritionDiscover · RM1,499 Everyday developmentComplete · RM2,499 Development + health areas

Choose Nutri (RM999) when food, nutrients, appetite and metabolism are your main concerns. Choose Discover (RM1,499) when you also want learning, personality, sleep and fitness. Choose Complete (RM2,499) when you want the full Discover scope plus selected child-relevant health areas.

Nutri focuses on nutrient needs, food response, taste, appetite, metabolism and selected everyday wellness tendencies.

Discover combines the full Nutri scope with the everyday development areas most parents want to understand: learning, memory, personality, emotion, sleep, fitness, recovery and selected skin wellness.

Complete adds a curated health layer covering selected vision, skin, allergy, respiratory, metabolic, bone, renal, oral and neurodevelopment-related areas.

Yes. GeneKids packages are available for direct online ordering. Customer support is available if you need help with the order, kit or return journey.

Kit and delivery

Simple home collection.

Your kit arrives with collection instructions and a prepared return pack.

Follow the instructions supplied with the kit to collect your child's saliva sample at home.

Yes. Each saliva kit and GeneKids report is for one child. Siblings or multiple children require a separate kit and order for each child.

Place the completed saliva kit in the prepared return pack and send it to the GeneKids return address provided with the kit.

GeneKids accepts orders for delivery in Malaysia and Singapore.

Kit delivery within Malaysia is free. Singapore kit delivery is RM80.

GeneKids support is available throughout the kit journey. WhatsApp us at 011-3738 2172 if you need help with collection or return.

Your report

What arrives after processing.

Every package includes a digital GeneKids report organised according to the scope purchased.

Your softcopy report is generally prepared within 14-21 days after the sample is received for processing.

An individual insight page presents the result, a visual indicator, an explanation of the tendency and the relevant supporting context included in the source report.

Yes. A premium hardcopy can be added during checkout: Nutri +RM200, Discover +RM350 and Complete +RM500.

Yes. Visit Sample Reports to see real sample pages, highlighted result areas and example parent scenarios.

If a processing, sample or technical error prevents a result, GeneKids refunds the payment in full.

Ready when you are

Start with the recommended all-round report.

Choose GeneKids Discover for nutrition, learning, personality, sleep and activity insights together.

Still unsure? WhatsApp 011-3738 2172